Maintenance requests don’t disappear—they get lost in systems
Most buildings rely on informal channels like email, text, or verbal reporting. This leads to requests being missed or duplicated.
Common breakdown points
- No single intake system
- Multiple reporting channels
- No tracking status
- No ownership assignment
Why duplication is a major problem
When multiple residents report the same issue, time is wasted sorting and reconciling requests instead of resolving them.
How structured systems fix this
Every request is logged once, assigned, and tracked through completion.